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Pillar
Reviews should follow finished work, not a campaign.
Good jobs do not automatically become Google proof. Someone has to ask, at the right time, once, then maybe once more. This pillar is that sequence.
The stall
The job is done. Everyone is tired. Nobody sends the review link. A week later it feels awkward. Six months later the profile still looks thin next to a louder competitor.
What to install first
The Review and Reputation System waits a short period after a job is marked complete, sends the request, follows up once if needed, and alerts you when a review lands.
How the cluster fits
The timing guide is about when to ask. The follow-up guide is about the second note that does not sound like a nag.