Nora: Hello, how can I help you?
Caller: Hi Nora, I run a local plumbing and heating shop, and I'd love to get my business going with you so we stop missing calls after 5 PM.
Nora: I'd love to help with that. When your crew is off the clock or out on a job, I pick up your business line right away in your company's name. Do you mostly miss calls at night, on weekends, or during the day when everyone is on a job?
Caller: Mostly nights and weekends. Right now those callers hit voicemail and call the next shop on Google.
Nora: That is exactly what we fix. When a homeowner calls after hours, I ask what is going on, get their name, callback number, and service address, and book the job directly onto your calendar inside the time slots and rules you set. The moment we hang up, I text you a clean summary of the call.
Caller: What if someone calls at midnight with a burst pipe versus a regular water heater quote?
Nora: You set the rules with John during setup. I can book standard jobs for the next open morning slot, and if a caller has a true emergency you want to take, I can flag it or route it the way you prefer.
Caller: How do we get this set up on our number?
Nora: It is $897 for setup and $297 a month, month to month, or $0 setup on a 12-month plan. I can text John your name and number right now so he can call you back and walk through your hours and calendar rules with you. What is the best number for him to reach you on?
Caller: Use this number, 816-555-0148, and ask for Mike.
Nora: Got it, Mike. I just sent your note to John with your number, and he will give you a call shortly to get your line set up. Thanks for calling in!